Refer to the following sections for the instructions on clearing Microsoft Teams’ cache in Windows or macOS system.
1. Make sure Microsoft Teams is not running. To quit running Microsoft Teams, right-click the Teams icon in the taskbar and then click Quit.
2. Open the
Run dialog box by pressing the Windows logo key (
)
and R.
3. In the Run dialog box, enter %appdata%\Microsoft\Teams and click OK.
4. Delete all files and folders in the %appdata%\Microsoft\Teams directory.
5. Restart Microsoft Teams.
1. Make sure Microsoft Teams is not running. To quit running Microsoft Teams, right-click the Teams icon in the dock and then click Quit or press Command (⌘) and Q.
2. In Finder, open the \Applications\Utilities folder and then double click Terminal.
3. Enter the following command and press Return:
rm -r ~/Library/Application\ Support/Microsoft/Teams
4. Restart Microsoft Teams.